Privacy policy: How we look after your information

When you contact us. Your name, email address, phone number if you give one, and your message.

When you sign up for Jolly news. Your email address and your consent to receive emails from us.

When you make a booking. Your name, email address and the booking you made.

When you browse the website. Basic technical information such as the pages you visit and the type of device you use. We use Google Analytics for this, which uses cookies. We also use the Meta pixel, from the company behind Facebook and Instagram, to measure our advertising and to show Jolly advertising to people who have visited this website. It uses cookies too.

We only collect what we need, and we do not ask for sensitive information.

To reply to your enquiry, send you the news you asked for, manage your booking, and run and improve the festival and this website.

We do not sell your personal information, and we do not use it for anything unrelated to Jolly without asking you first.

Only the people and services that help us run Jolly: the BBR Group Australia team, and the providers of our website hosting, email, forms and bookings. They may only use your information to provide their service to us.

Our providers include WP Engine (website hosting), Google Analytics (visitor statistics), Meta (advertising measurement) and Constant Contact (the Jolly news emails). Constant Contact stores information in the United States, and Google may process information in the United States and other countries.

We may also share information where the law requires it.

Jolly news. When you sign up, you join our contact list and stay on it until you unsubscribe. Every email has an unsubscribe link, and we act on it promptly.

Enquiries. We keep your message and contact details in our contact records so we can follow up with you. We only send you Jolly news if you ask for it. You can ask us to remove your details at any time.

Housekeeping. We review our records regularly and delete or de-identify personal information we no longer need, unless the law requires us to keep it. If Jolly were ever to stop, the information collected for it would be deleted.

We take reasonable steps to keep it secure and to limit who can see it.

Unsubscribe. Every email we send has an unsubscribe link, and you can leave the list at any time.

See or correct your information. You can ask us what personal information we hold about you and ask us to correct it.

Ask us to delete it. You can ask us to delete your information, unless we are required to keep it.

To do any of these, contact us.

If you have a question or a concern about how we have handled your personal information, contact us and we will reply within 24 hours.

If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au (opens in a new tab).

We handle personal information in line with the Australian Privacy Principles. We may update this policy from time to time, and the latest version will always be on this page.